We recognize the importance of protecting the privacy of personal information collected about you when you use WritingForResults.net or register for Writing for Results workshops. Personal information includes your e-mail address, employment status and data on how you use the Web site.

We do not sell, rent or otherwise provide your personal information to third parties for marketing purposes.

We have adopted a privacy policy that guides how we collect, store and use personal information about our members and prospective members. Our intent is to balance our legitimate business interests in collecting and using this personal information against your reasonable expectations of privacy. The following is our policy on how we use and protect your personal information.

1. Definitions

In this policy:

a) “URL” means uniform resource locator;

b) “Web site” refers to the Web site found at the URLs http://www.WritingForResults.net and http://WritingForResults.net;

c) “we”, “us” and “our” refer to WritingForResults.net, the company that owns and operates the Web site;

d) “you” and “your” refer to an individual or corporate entity that:
      (i) is visiting the Web site without payment; or
      (ii) has paid us to gain access to the Web site; or
      (iii) is registering for a workshop;

e) “cookie” means information, such as an e-mail address or a password, that is stored on your hard drive and that enables your computer to use the Web site;

f) “Members’ Forum” means an area of the Web site where you and other users may post messages and receive messages from other users.

2. Collection of Personal Information

Our primary purpose in collecting information from you is to provide you with a high level of customer service. We only collect personal information about you that we consider necessary for achieving this purpose and due diligence in operating the Web site or delivering workshops.

In general, when you visit the Web site and access information you remain anonymous. Once you give us your personal information, however, you are no longer anonymous to us. If you choose to visit the Web site, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms located on the Web site. You always have the option of not providing information by choosing not to use a particular service or feature. We will not provide any of your personal information to other companies or individuals without your permission.

We use cookies to provide you with a better experience on the Web site. The Web site offers certain features that are only available through the use of a cookie. Cookies are also an integral part of the log-in process. If your computer does not accept cookies, you will not be able to access the Web site. It is your responsibility to determine whether your computer is able to accept cookies before you decide whether to become a member of the Web site.

Cookies can also help us to provide information that is targeted to your interests. Most cookies are session cookies, meaning that they are automatically deleted at the end of a session. Cookies from the Web site can only be read by the Web site.

In addition, you may encounter cookies or other similar devices on certain pages of the Web site that are placed by third parties. For example, if you view a web page created by another party, there may be a cookie placed within that Web page. We do not control the use of cookies by third parties.

If you establish an account with us to pay the fees associated with the use of the Web site or registering for a workshop, we will collect additional information, such as: a billing address and tracking information from cheques, money orders or credit cards.

If you choose to post messages in the Web site’s Members’ Forum or leave feedback there for other users of the Web site, we will collect that information which you provide to us. We retain this information as necessary to resolve disputes, provide customer service and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as e-mails or letters, or if other users or third parties send us correspondence about your activities or postings on the Members’ Forum, we may collect such information into a file specific about you.

3. Use of Your Personal Information

We use your personal information to facilitate the services that you request. We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Web site to:
a) resolve disputes;
b) troubleshoot problems;
c) bill your account;
d) measure consumer interest in our products and services;
e) inform you about online and offline offers, products, services and updates;
f) customize your experience;
g) detect and protect us against error, fraud and other criminal activity; and
h) enforce the WritingForResults.net User Agreement.

We may also use that information as otherwise described to you at the time of collection, use or disclosure.

At times, we may examine your personal information to identify users using multiple user IDs or aliases. We may compare and review your personal information for errors and omissions and for accuracy.

If you choose to provide us with your financial information, we may use your address and financial information to bill you and to provide associated support.

We may use personal information about you to improve our marketing and promotional efforts, to analyse Web site or workshop usage, to improve our content and product offerings, and to customize the Web site’s or the workshops' content, layout and services. These uses are to enable us to improve the Web site and workshops and better tailor them to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Web site.

4. Disclosure of Personal Information

As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. However, there are a variety of circumstances where we may need to disclose some of your personal information, including the following:

a) We may disclose your personal information to an individual who, in our reasonable judgement, is seeking the information as your agent. For example, we may provide your personal information to your legal representative if we are satisfied that the individual is requesting the information on your behalf.

b) We may aggregate personal information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for their marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information – such as your name, e-mail address, password and financial information – are not disclosed to these third parties in a personally identifiable manner without your explicit consent.

c) We cooperate with law enforcement inquiries, as well as other third parties, to enforce laws such as intellectual property rights, fraud and other rights. We do this to help protect you and ourselves from improper actions of others. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged criminal activity, we can (and you have authorized us to do so) disclose your name, city, province, telephone number, e-mail address and user ID history without a subpoena. However, in effort to balance your right to privacy and the ability to keep the Web site free from improper actions of others, we will not disclose additional personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except where the additional disclosure of information is necessary to prevent imminent physical harm or financial loss.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. For example (without limiting the foregoing):

a) we may be forced to disclose personal information to the government or third parties under certain circumstances;
b) third parties may unlawfully intercept or access transmissions or private communications; or
c) users may abuse or misuse your personal information that they collect from the Web site.

Therefore, although it is industry standard practice to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

5. Control of Your Password

You are responsible for all actions taken with your user ID and password, including fees charged to your account. Therefore, we recommend that you not disclose your password to any third parties. If you choose to share your user ID, your password or your personal information with a third party, you are responsible for all actions taken with your account. Therefore you should review that third party’s privacy policy before doing so. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

6. Accessing, Reviewing and Changing Your Personal Information

We offer you the ability to automatically review and change the personal information you submit to us by logging into the Web site and entering the new information yourself. Generally, we will not modify your personal information based on your request because it is very difficult to authenticate your account manually. You must promptly update your information if it changes or is inaccurate.

Upon your request, we will deactivate your account, contact information, billing information and financial information from our active databases. Such information will be deactivated as soon as reasonably possible based upon your account activity and in accordance with our deactivation policy and applicable law.

We will retain in our files some personal information you have asked us to remove to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce the User Agreement and comply with legal requirements as is permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests.

7. Other Information Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, different rules may apply to their use or disclosure of the personal information you disclose to them. Since we do not control the privacy policies of third parties, you are subject to the privacy policies of that third party.

8. Protecting your Privacy

We will use reasonable procedural and technical safeguards to protect your personal information against loss, theft and unauthorized access or disclosure, to protect your privacy. These measures include firewalls and encryption. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, perfect security does not exist on the Internet.

9. Amendments to This Policy

We may amend this Privacy Policy at any time by posting the amended terms on the Web site. All amended terms shall automatically be effective thirty (30) days after they are initially posted on the website.

10. Registration and Acceptance

By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. The Privacy Policy is incorporated into and subject to the terms of the User Agreement.

11. Questions or Concerns

If you have any questions or concerns about our privacy practices, please contact us at Privacy@WritingForResults.net. Otherwise, we will assume that we have your consent to continue to collect, use and disclose your personal information for the purposes identified above.


June 29, 2009